1. What is Freedom 2 Viu?
Freedom 2 Viu is a Combo of 5GB Internet streaming and Premium access (with ads) to Viu at only RM5 per month! The 5GB Internet is valid for streaming on Viu only.
2. Who can subscribe to this awesome Freedom 2 Viu?
All Digi Postpaid and Prepaid customers can subscribe to this Combo at RM5 per month but only Postpaid customers with a bundled mobile Internet subscription and Prepaid customers with an eligible active Internet plan will receive the extra 5GB to be used for streaming on Viu.
3. What are the eligible active Internet plans?
Monthly Internet plans which are currently available for purchase via MyDigi (http://digi.my/Addon).
4. How much Internet is included in this Combo?
All eligible customers will get 5GB Internet valid for streaming on Viu only. Streaming on any other services or websites apart from Viu will result in your base Internet being deducted.
5. Where can I purchase this Combo?
You can subscribe via the Digi Freedom website. Subscriptions via MyDigi will be available at a later date.
6. If I am currently subscribed to the normal RM10 per month Viu subscription, can I still enjoy this?
Yes! Just unsubscribe from your old subscription via Viu web/app and subscribe to this Freedom Combo via our Digi Freedom website.
7. How I can check my Internet usage for the 5GB Internet included in this Combo?
You may check your balance quota and expiry via MyDigi.
8. What happens if my 5GB Internet for this offer has been used up?
Streaming will result in quota being deducted from your Internet plan.
9. Will my Combo be terminated automatically at the end of the 30 days?
This combo is on an auto renewal basis! This means that your combo will be renewed automatically after it has ended at 11.59PM at the end of its validity period. For Digi Prepaid customers, please ensure that you have sufficient credit for auto renewal.
10. Will I be notified before this combo is renewed?
Yes, you will receive an SMS notification two (2) days before your combo is renewed.
11. I am terminating my Internet plan before it expires. After termination, can I continue to enjoy Freedom Combo?
You may still continue to enjoy Viu Premium access from this Combo. But you must have an active Internet plan (refer Question 3) to enjoy the 5GB allocated within the Freedom Combo.
12. Can I use the Internet from this Combo when I roam with Digi?
No, you will not be able to use the 5GB Internet allocated from this Combo while you are roaming.
13. How do I unsubscribe from Freedom 2 Viu?
We are sad to hear you want to let go of this great combo, but alright – you may unsubscribe via the Viu app or website. On your mobile phone, turn off WIFI and turn on mobile data. Go to viu.com from any browser, open the sidebar menu and click on “My Plan”. Select “Cancel Membership” or “Unsubscribe” and then confirm.
14. I want to terminate my combo before it expires. After termination, can I continue to enjoy Viu premium access until the end of its validity?
Yes, you can continue to enjoy Viu premium access and the 5GB Internet allocated until the end of its 30-day validity.
15. I am subscribed to Weekly Internet plans, can I still subscribe to Freedom 2 Viu?
Yes! We have recently introduced Freedom 2 Viu Weekly plan which is a Combo of 1GB Internet streaming and Premium access (with ads) to Viu at only RM3 per week! The 1GB Internet is valid for streaming on Viu only.
16. What happens after the 7 days of subscribing to the Freedom 2 Viu Weekly Plan?
You will be auto-renewed at the end of the validity period for another 7 days. So make sure you have sufficient credit balance!
17. Can I upgrade to Freedom 2 Viu Monthly Plan?
Yes, you can! Just unsubscribe using the steps in Question 6 above and make sure you are on eligible plans as stated in Question 2 above!